Frequently Asked Questions

How do I place and order?
Do you sell to the public?
What forms of payment are acceptable?
Am I subject to sales tax?
What is your privacy policy?
What are your hours of operation?
How quickly do you ship?
What shippers do you use?
What is your warranty policy?
What is your minimum order requirement?
Do you drop ship?
Where is your warehouse located?
What is your return policy?
Who is eligible to order from your company?
Where do you ship?
How may I contact you?
How may I start doing business with your company?
How are returns done?
How substantial is your organization?

How do I place and order?
Orders may be placed on our web site, faxed in, emailed in, or called in to our telephone staff. All orders are subject to account verification.

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Do you sell to the public?
We are strictly wholesale, and do not sell to the public.

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What forms of payment are acceptable?
We accept Visa, MasterCard, and American Express. We also ship COD and certified check. Wire transfers may be arranged on large orders. Our terms are strictly NET 30 to creditworthy accounts.

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Am I subject to sales tax?
All transactions are taxable according to the laws of the state where the purchase is going unless a resale certificate or tax exemption certificate is provided. We do not charge tax; we merely collect it.

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What is your privacy policy?
All transactions are confidential. Our mailing list is never rented, sold or used outside of our company. The same policy holds for our email list.

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What are your hours of operation?
We are open for business from 8:30AM to 5:30PM Monday-Friday EST.

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How quickly do you ship?
Most of our in-stock items are shipped the same day.

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What shippers do you use?
Our customers have the option of choosing FedEx, UPS, USPS, etc., and we offer 1, 2, or 3-day shipping options on all services.

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What is your warranty policy?
All items are warranted to the extent of the warranty by the manufacturer. We assist in this process if the manufacturers’ policies enable us to do so.

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What is your minimum order requirement?
Our minimum order is $75.00, but emergency exceptions can be made.

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Do you drop ship?
Drop shipping arrangements may be made at an additional cost.

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Where is your warehouse located?
Our 35,000 square foot warehouse is at 35-35 24th Street, Long Island City, NY 11106. We have been here for fifty years.

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What is your return policy?
We accept defective products for exchange or credit. We stand behind what we sell to the extent of the original manufacturer’s warranty.

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Who is eligible to order from your company?
You must be an approved wholesale customer to access our website or place an order. We define a wholesale account as an individual or company whose livelihood involves the sale or use of our products.

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Where do you ship?
H.L. Dalis will ship anywhere in the world accessible to common carriers.

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How may I contact you
Telephone: 1-800-HLDALIS
1-718-361-1100
Fax: 1-718-392-7654
All inquiries are answered promptly.

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How may I start doing business with your company?
Download a credit application, send it to us along with your resale or tax exemption certificate, and receive an approval and password to our website.

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How are returns done?
Items that are returnable due to defect or other justifiable problem will receive and RMA number through our returns dept. This will enable them to be properly received and tracked.

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How substantial is your organization?
We currently employ about 75 people in various support and sales capacities.

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Thank you for your interest, and we look forward to the possibility of helping to supply your organization.